Eric Cress
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The Work Is in the Training, Not the Build
What several months of running three AI agents in production taught me about the work after deployment.
May 21
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Eric Cress
April 2026
The CRM Problem Isn't the Software
We had a CRM. We paid for it monthly. It was frequently out of date. The problem wasn't the software — it was the input model. So we eliminated it.
Apr 22
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Eric Cress
1
The Intern Left. We Needed Another Way.
We lost our intern. Offshoring didn't work. So we built something else — an AI agent that now handles deal underwriting reconciliation in minutes…
Apr 8
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Eric Cress
2
2
1
What Is Worth Building?
A practitioner's introduction to the questions this newsletter will spend the next year working through.
Apr 2
•
Eric Cress
1
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